Letter Mail Shipping Service within Canada
For the Letter Mail Shipping Service to Canada, we shipped your item via standard letter mail through Canada Post without a tracking number, as you had chosen this standard shipping option. Unfortunately, this means we cannot track the package through the website.
Here are some steps you can take to address the situation:
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Please double-check the shipping address to ensure it is accurate and includes all necessary details, such as the Unit Number, PO Box Number, or any other pertinent information.
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Recheck your mailbox or community mailbox, and inquire with family members, colleagues, or your front desk to see if they have already retrieved the package.
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You may also want to contact your neighbors to see if Canada Post mistakenly delivered the package to the wrong mailbox.
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If your shipping address is a Walmart Store, please bring your Order Number (13 Digits) to the Walmart Store and seek assistance from their customer service.
Typically, it takes about 3 to 14 business days for the item to arrive at your mailbox or Walmart Store, depending on your location. If you have not received it after 14 business days, please get in touch with us again, and we will make every effort to assist you further.
We thank you for your patience and understanding.
